1. Data controller
The data controller is MAK TRANSPORT & TOURISME, publisher of the Bordeaux Signature brand — 5 rue Fénélon, 33300 Bordeaux, France. Phone: +33 7 59 20 04 86. E-mail: contact@bordeauxsignature.com.
2. Data Protection Officer
For any question regarding your data, contact Bordeaux Signature at contact@bordeauxsignature.com.
3. Data collected
Identity (first name, last name), contact details (e-mail, phone, country), booking details (locations, dates, times, passengers, luggage, flight/train number), preferences (child seat, pet travel, special requests) and, where applicable, billing data.
4. Purposes
Handling of requests and booking confirmations, organisation of services (driver, transfers, wine tours, concierge), service-related communication, billing and dispute management, service improvement.
5. Legal basis
Performance of the service contract, legitimate interest in proposing and organising a service, compliance with legal obligations (billing, tax), and consent for non-service-related communications.
6. Recipients
Your data is accessible to the Bordeaux Signature team (under MAK TRANSPORT & TOURISME) and, where applicable, to partners necessary for the service (driver, venue, partner). It is never sold to third parties for commercial purposes.
7. Transfers outside the EU
Your data is primarily hosted within the European Union. Where applicable, any transfer outside the EU is subject to appropriate safeguards (standard contractual clauses, adequacy decision).
8. Retention period
Data is kept for the time needed to perform the service, then for the period required by legal obligations (billing, tax — generally 10 years), after which it is deleted or anonymised.
9. Your rights
You have rights of access, rectification, erasure, restriction, objection and portability of your data. To exercise them, write to contact@bordeauxsignature.com. You may file a complaint with the CNIL (www.cnil.fr).
10. Cookies
Cookie management is detailed in our Cookie Policy.
11. Security
MAK TRANSPORT & TOURISME implements appropriate technical and organisational measures to protect your data against loss, unauthorised access or disclosure.
12. Contact
MAK TRANSPORT & TOURISME — 5 rue Fénélon, 33300 Bordeaux, France — +33 7 59 20 04 86 — contact@bordeauxsignature.com.